We are aware that our stakeholders could be worried. We haven't been able to determine the full scope of the problem at this early stage of the inquiry, but preliminary findings suggest that the data of roughly 5700 MTN Ghana users may have been impacted. We will get in touch with the affected customers.
To evaluate any impact on our environment in accordance with our established security processes, we are conducting a forensic examination in close collaboration with top cybersecurity specialists. We are investing the necessary resources to address this issue, and the investigation is still underway. Customers are reminded to exercise caution and adhere to standard security protocols, including:
▪ A fraud warning can be added to a person's credit report at any of the main credit bureaus to lessen the likelihood of any fraudulent outcomes.
▪ Update banking, MTN, and MoMo apps and devices.
▪ Make sure your account passwords are strong, one-of-a-kind, and updated frequently.
▪ A fraud warning can be added to a person's credit report at any of the main credit bureaus to lessen the likelihood of any fraudulent outcomes.
▪ Update banking, MTN, and MoMo apps and devices.
▪ Make sure your account passwords are strong, one-of-a-kind, and updated frequently.
* Avoid clicking on dubious links and exercise caution when you receive unexpected messages.
* Never divulge passwords, PINs, or OTPs when prompted to do so via email, text message, or phone call.
When multifactor authentication is available, turn it on.
MTN reassures its customers that protecting their privacy is our first concern and that we are dedicated to preserving the integrity of our systems and the confidence that our customers and other stakeholders have placed in us. We will keep this issue under control and handle it with caution.
* Never divulge passwords, PINs, or OTPs when prompted to do so via email, text message, or phone call.
When multifactor authentication is available, turn it on.
MTN reassures its customers that protecting their privacy is our first concern and that we are dedicated to preserving the integrity of our systems and the confidence that our customers and other stakeholders have placed in us. We will keep this issue under control and handle it with caution.
We acknowledge that this incident may cause you to have worries, and we are dedicated to giving you the information and direction you need at this period. Do not hesitate to contact our support staff at our toll-free customer care number 100 if you need more information or if you have any questions.